Articles on: New to WelcoMe

Step by step sign up guide

Step by step sign up guide

Open the browser and go to

Add the name of your venue as you would like it displayed on WelcoMe.

To help your visitors find you on the map, add the postcode of your venue, click on 'find address' and select the address from the drop down list. If you can't find your address click on 'enter address manually'

Enter the name, email and phone number of the main admin who will be looking after this account. More venue admins and venue users can be added later. Find further info HERE

Agree to the Terms of Service by ticking the box. We take your privacy very seriously. We will never share your details with any 3rd party. You can read more in our Privacy Policy. Click on 'Sign Up'

Set a password and click on Submit

Your password must: be at least 8 characters long, contain at least 1 number, contain at least 1 lowercase letter and contain at least 1 uppercase letter.

Upload your venue logo. This image will be use for your profile.

The logo optimum size is 100 x 100 pixels, 2MB max, and .png or .jpeg file format.

Provide a short overview (490-character limit) of your organisation and what is what you do. Please feel free to use this section as you wish.

“When you arrive we ask you to check-in with our reception. From there we can assist with checking in luggage and any general enquiries you may have”
“Our attraction offers visitors a cafe, a library, a gallery, local and family history room, gift shop and a children's play area - all under one roof!”

Add your main website

Add you venue telephone number

Check if the pin on the map is on the right location so visitors can find you. If you need to adjust the location, click on 'update', move and drag the pin to the right location. Click on 'update' to save changes. To finish, click on 'Submit'.

Add your current Opening Hours of your venue, in 24-hour format. This is customisable depending on your circumstances and you can add as many days/hours as you want/need.

Fixed opening hours: Click on each time and edit the fields on each day.
Flexible opening hours: If you are not open all days, click on the slide button (on top of the 'add+' button) to block the days you are closed.
Variable opening hours: If you are open at different times during the day, click on the 'Add+' button to add more times.

Select all the accessibility features that your venue can offer and the ways that you can support your visitors by** ticking the boxes**. Let us know if you would like to add something you offer that is not on the list, let us know by sending a message to or on the chat in the bottom right of the screen.

Provide information on how your venue support support visitors (490-character limit).


"Member of staff present at the entrance of the banking hall to provide friendly welcome and support for your visit".
"If you know where you wish to go, let us know and we can assist you during your visit. Our team are here to help".
“For assistance at the entrance, let us know which entrance you will use when you arrivePlease do not be afraid to ask questions as we are happy to help".
"Hand Sanitiser is provided at each entrance, both foot pump and hand pump options. Social distancing measures in place".

Click on SUBMIT and that's your venue created!!! Thank you very much for creating your new accessible WelcoMe venue profile!

Updated on: 24/05/2022

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