Venue Access Option

As a user of a WelcoMe account, you have your own login details and this account can give you access to a venue/s depending on your permissions settings.

Organisation Admin - As an org admin you will access to all the venues listed in your organisation, here you will be able to view & edit all venues listed, view any upcoming visits by users and accept or decline any visits on behalf of each venue.

Venue Admin - As a venue admin, you will access to one venue, here you will be able to view & edit all venue related information, view any upcoming visits by users and accept or decline any visits.

Venue User - As a venue user, you will access to one venue, here you will be able to view any upcoming visits by users and accept or decline any visits.

How to change your login details

When logged in to WelcoMe, you can change your login details by hovering over the profile icon on the top right and clicking Edit login details. Enter your email address, your old password, your new password and click save changes.

New venue admins/users

If you require to add new users or delete old ones, please reach out to our support team who can assist with any changes.

The user is invited to create a new password which will enable them to login to the platform at app.wel-co.me.

How to switch between accounts

If you require to switch between venue accounts, please reach out to our support tea, at support@wel-co.me or the chat on the right, who can assist with any changes.
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