Promotion

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Editing profile

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• WelcoMe Training Guide

  To get started login to the platform here As an Venue admin or User you will arrive at the Home screen as shown below. Home Screen - Visits Home Screen In this section you will see pending visit request (Visitor Requiring Action) section. Here can click on the request which will then take you visit details including the users information and accessFeatured

• Edit my venue

  Editing the Venue details Click on the Venue Tab across top of the screen This page will give information about the venue, contact details, web address, venue location and opening times. In the top section (About this Venue) you will see a section for General Information here you can write about the venue – this can be constantly edited/updated if needed If you need to edit any information, click on the edit button, highlighted pink. Once in editing mode theFeatured

• How to add the WelcoMe widget to my website?

  So, you just signed up to and you are ready to add the Widget code to your website? Great! 👏🏼 This page will help you add WelcoMe to your HTML seamlessly. No need to be a developer! Login to the platform https://app.wel-co.me. Click on the 'Venue' tab on the top of the screen. Click on the 'Embed' button located next to the 'Edit' button (https://storage.crisp.chaPopular

• How to reset your password - venue staff

  If you've forgotten your password, you can enter your email address at https://app.wel-co.me/forgot-password and clicking the "Forgot your password?" button. This will send an email to your inbox from which you can reset your password.Some readers

• How do I engage customers/visitors with WelcoMe?

  How you extend the invitation to your customers to share their needs is crucial to the success of your WelcoMe. If customers are not aware that they can have an enhanced experience with you they have no way to request one and your teams do not benefit from the training. When you are implementing the tool, assess where in the customer journey people may look for information about how to access you: Accessibility pages "HowSome readers

• Venue Access options

  As a user of a WelcoMe account, you have your own login details and this account can give you access to a venue/s depending on your permissions settings. As an org admin you will access to all the venues listed in your organisation, here you will be able to view & edit all venues listed, view any upcoming visits by users and accept or decline any visits on behalf of each venue. color ec004e (Venue AdmSome readers

• How to add more logins (Org Admin, Venue Admin, Venue Users)?

  If you require to add new users or delete old ones, please reach out to our support team support@wel-co.me who can assist with any changes. You will need to provide us with the email addresses and telephone/mobile number is the would like to receive phone/sms notifications. The user is invited to create a new password which will enable them to login to the platform at https://app.wel-co.me. color ec004e (OrganisaFew readers

• Adding or Modify your Company logo

  Only Organisational Admins and Venue Admins are able to edit venue profiles and add/update logos. To know more about login permissions click HERE There is 2 ways of adding your Company logo: during the self onboarding process and by editing your venue profile. color ec004eFew readers

• How do I add a manual visit?

  Open the browser and go to https://app.wel-co.me/ Login to your profile Click on 'Add new visit' (a pop-up box will open) Add the name and email of your visitor (https://storage.crisp.chat/users/helpdesk/wFew readers

• How to login my venue profile?

  Open the browser and go to https://app.wel-co.me. You can also go to http://www.wel-co.me and click on ‘Venue Login’ on the top right-hand side of the screen. Enter your email and password. Click on the 'Login' button If you don’t remember your password, click on 'forgot password'. Enter your email address and we will send an emailSome readers